Terms of service
COMMISSION PROCESS
For commission and any questions contact us at :
saritdekundyart@gmail.com
Communication is vital in the success of your commission; don't be intimidated with your ideas. Tell us what you like and why you like it, in person, over the phone, by email or other electronic means. Once a solid idea has been communicated, the artist will render like examples, which in some cases, may include the room or environment in which the painting will be installed. All renderings are approved by the client along with a commission contract, which further explains the process and can be provided before ideas are exchanged.
After hearing client ideas, Sarit will communicate whether or not she is comfortable with the project and the amount of client delegation required. The painting process begins upon the receipt of a nonrefundable down payment of 50% of the total price, with the remaining 50% due upon pick up of completed peace, or before shipment. Clients outside of the Kissimmee area will receive a photo of their commission before making final payment. Commissions can take up to 3-6 weeks to complete, depending on the complexity of the commission. This does not include delivery and shipping time.
ORDERING AND PURCHASING
Online orders are processed within 24-36 hours given all items are in stock. We strive to keep the website’s inventory updated at all times, but item availability is not guaranteed. If an item is sold out, you will be notified via email or telephone. Orders with sold out items will either be voided and the purchase refunded, or the amount of that item will be credited back to the original card, and the order will be sent partially fulfilled, per the customer’s wishes.
We make every effort to reproduce images of the artwork on our website and in our catalogs as accurately as possible. However, during the printing process, there may be minimal and unintentional alterations to color. This also holds true to online viewing.
Art can be shipped to any location in the world for review. A 50% deposit of the total price is collected along with an art release contract, which will be provided to you before shipment. If you decide to not make a purchase, simply return the art in the original condition and packaging within six business days and we will refund you the deposit, less the original and return shipping and insurance costs, after receipt of the art. All delivery charges are nonrefundable unless other arrangements have been made. Be sure to retain the original packaging materials; we only accept returns that are packaged exactly as they were sent to you. If you decide to purchase your shipment, the remaining 50% plus state taxes and other related fees will be collected within three days from the date you received the shipment.
Artworks can be reviewed in person at a representing gallery or at the artist’s studio. Studio visits are by appointment only.